Refund & Cancellation Policy

Last updated: 2026-06-12

This policy covers every paid product on Ovriven: on-demand credit purchases, annual prepay credit packs, and the Pro and Team subscriptions. It supplements our Terms of Service; if the two conflict, this policy governs refunds and cancellations.

1. Cancelling a subscription

You can cancel a Pro or Team subscription yourself at any time through the Stripe billing portal — open it from your subscription page. Cancellations take effect at the end of the current billing period; we don't pro-rate partial months unless required by law. When the period ends, your workspace moves to the Free plan: your saved simulations stay accessible and any purchased credits remain on your balance.

The same applies when you switch to a cheaper plan (for example Team → Pro) through the billing portal: credits already granted for the current period stay on your balance, and the new plan's monthly allowance applies from your next billing cycle.

2. Requesting a refund

To request a refund, email support@ovriven.com from the address on your account, with the approximate purchase date and the last four digits of the card if you have them. Approved refunds are processed by Stripe back to the original payment method; partial refunds are possible. Stripe typically posts refunds within 5–10 business days depending on your bank.

3. Credits and refunds

Credits are granted at purchase time, so a refund claws back the corresponding credits from your balance in proportion to the refunded amount. If you have already spent some of those credits, your balance can go negative until it is topped up. Credits consumed by completed simulations represent compute we have already paid for, which is why refunds are generally offered for unused credits and billing errors rather than for completed work.

4. EU / UK withdrawal right

If you are a consumer in the EU or UK, you normally have a 14-day right of withdrawal for online purchases. Because Ovriven is a digital service whose performance begins immediately — credits are usable and subscriptions are active the moment your payment completes — you consent at checkout to immediate performance, and the withdrawal right lapses to the extent the service has already been performed. Your statutory rights for faulty or misdescribed services are unaffected.

5. Billing errors

If you believe you were charged in error — a duplicate charge, a charge after cancellation, or an amount that doesn't match the published pricing — contact us and we will investigate against the payment records on both our side and Stripe's. Verified billing errors are refunded in full.

6. Contact

Refunds and cancellations: support@ovriven.com. You can also manage your subscription and payment method directly in the Stripe billing portal at any time.